Customer Service
Real humans answer every message. Here is how to reach us — and what to expect.
hello@kun-arabian.com — for general questions. Response within one business day.
orders@kun-arabian.com — for order status, address changes, and shipping. Response within four hours during business hours.
returns@kun-arabian.com — for return labels and refund queries. Response within one business day.
authenticity@kun-arabian.com — for authenticity concerns. Investigated within 5 business days.
Phone & WhatsApp
+971 4 555 0100 — Sunday to Thursday, 09:00–18:00 GST. WhatsApp on the same number.
Live chat
Available from the bottom-right of every page during business hours. After hours, your message arrives by email and we respond the next business morning.
Working with a maker directly
For bespoke commissions, use the "Contact maker" button on the seller's page. Makers respond within 48 hours and any quoted lead times include our team's quality review.
