Refund Policy

This policy explains when you can ask for a refund and how it is paid back.

When you can request a refund

• You cancelled your order within 24 hours of placing it (see our Cancellation Policy).
• You returned a piece under our Return Policy, within 7 days of receiving it.
• Your piece arrived damaged, defective or different from what you ordered.
• Your order was not delivered.
• You were charged more than once for the same order.

How to request a refund

Email [email protected] with your order number and the reason. For a damaged or wrong piece, include photos.

How refunds are paid

Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.

What is refunded

• The price you paid for the piece.
• Shipping and handling fees are not refundable, except when the piece arrived damaged or wrong, or the order was cancelled before it was shipped.
• Customs duties or VAT paid to the courier on delivery are set by the destination country and cannot be refunded by us.

When a refund may be refused

We may refuse or reduce a refund if a returned piece has been used, damaged after delivery or tampered with, or if the request falls outside this policy. Items that cannot be returned are listed in our Return Policy.