Return Policy
We accept returns within 7 days of receipt, only if the delivery packaging has not been opened, or if the products are damaged or the wrong product. In such instances, we will endeavour to send you another or refund the payment.
Conditions
- Notify us at [email protected] within 7 days of receipt, with your order number and, for a damaged or wrong piece, photos.
- Return the piece in its original packaging. We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging.
- We reserve the right to refuse any returned shipments if the product has been used or tampered with.
Items that cannot be returned
Unless they arrive damaged or wrong, these cannot be returned:
- Personalised or made-to-order pieces, such as engraved items or custom sizes.
- Perfume, oud, bakhoor and cosmetics once opened.
- Food, such as coffee, dates and sweets.
- Underwear and swimwear.
- Gift cards, and items marked "Final sale".
How to return a piece
- Email us within 7 days of receipt.
- We confirm the return and tell you where to send the piece.
- Ship it back using a registered courier service. If it arrived damaged or is the wrong product, we arrange the collection at no cost to you.
What happens next
If all these conditions are met when the piece reaches us, we will send you another piece or issue a full refund of the product price, as you prefer. Refunds follow our Refund Policy. Please note that Shipping & Handling fees are non-refundable, except when the piece arrived damaged or wrong.
