Frequently Asked Questions

Ordering

How do I know if a product is in stock?

Every product page shows live stock from the maker. If a piece is marked as a limited run, only the displayed quantity will ever be produced. Bespoke pieces are made to order — lead time is shown on the product page.

Can I commission a custom piece?

Yes. Most makers accept bespoke commissions. Use the "Contact maker" button on the seller page, or add a note at checkout. Custom pieces are non-refundable once production begins.

Shipping

Where do you ship?

We ship across the GCC, the wider Middle East, North Africa, and to most international destinations. Per-country rates and lead times are shown at checkout.

How long does delivery take?

GCC: 2–5 business days. Levant and North Africa: 4–7 business days. International: 7–14 business days. Bespoke pieces add the production lead time shown on the product page.

What about customs duties?

Orders shipped within the GCC are duty-free. International orders may attract customs charges payable on delivery; Kun Arabian is not responsible for these. We declare the full retail value on every shipment.

Returns & refunds

What is your return window?

You may return unworn, undamaged items within 14 days of delivery for a full refund. Bespoke or personalised pieces are non-refundable.

How are refunds processed?

Refunds are issued to your original payment method within 7 business days of our receiving the returned item. Buy-now-pay-later refunds flow back through Tabby or Tamara automatically.

Authenticity

How do I verify the certificate?

Every certificate carries a unique edition number and a QR code that links to its entry in our makers' registry. Scan it to confirm the maker, materials, and date of issue.

What if I have doubts about a piece I received?

Email authenticity@kun-arabian.com within seven days of delivery. Our editorial team will investigate and, if warranted, issue a full refund including return shipping.