Shipping & Returns
Where we ship
| Zone | Lead time | Carriers |
|---|---|---|
| UAE | 2–3 business days | Aramex, SMSA |
| GCC (KSA, Kuwait, Bahrain, Qatar, Oman) | 3–5 business days | Aramex, SMSA |
| Levant (Jordan, Lebanon, Iraq, Palestine) | 5–7 business days | Aramex |
| North Africa (Egypt, Morocco, Tunisia, Algeria) | 4–7 business days | Aramex, DHL |
| International | 7–14 business days | DHL Express |
Shipping costs
Shipping is free across the GCC on orders above AED 500. Below that, flat rates of AED 35–60 apply depending on weight. International rates are quoted at checkout based on dimensional weight.
Customs and duties
Orders inside the GCC ship duty-paid. International orders may attract import duties and VAT payable on delivery; these are set by the destination country and are outside our control. We declare the full retail value on every shipment.
Refused shipments
If a shipment is refused on delivery, the order is refunded minus return-shipping costs and any customs charges already paid. Allow up to 30 days for refused-shipment refunds — the package must travel back to our hub before processing.
Returns
You may return unworn, undamaged items within 14 days of delivery. Pieces must be returned in their original packaging with the maker's tag intact. Bespoke, engraved, or personalised pieces are non-refundable.
How to return
- Email returns@kun-arabian.com within 14 days of delivery.
- We'll send a prepaid return label for orders shipped within the GCC; international orders pay return shipping.
- Drop the parcel at any Aramex point.
- We inspect the piece within 3 business days and issue the refund to your original payment method within 7 business days after.
